We have a 10 day return policy, which means you have 10 days after receiving your item to request a return

To be eligible for a return, your item must be in the same condition you received it in, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase

To initiate a return, you can contact us at info@koolen.com.sa. If your return is accepted, we will send you a returns shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@koolen.com.sa.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess and correct the problem Exceptions / Non-returnable items.

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special requests or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials or flammable liquids or gases.

The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you of the appeal, refund, and refund. If approved, your refund method will be automatically processed using the original payment. Please remember the matter, which takes time for the bank or company to handle and process it by refunding it on their account as well.