Thank you for choosing us to purchase your favorite products, and we are happy to serve you. If you are not satisfied with the product because of defect that happened to it during shipping or you received a different product, we at Koolen will do our best to make it easy and fast.

All you must do is contact our customer service who will assist you accordingly at +966 920015715 or send an email to support@koolen.com.sa within ten days of receiving your shipment

  • The product must be a return to us in the same condition as received and in its original box and packaging intact. Where there is a break or defect by the customer, the company will not accept the return
  • The original invoice must be present.
  • Products that have been opened and have a manufacturing defect can be replaced with the same item.

Procedure for refund

 

  • In case of delivery by Aramex
  • *The customer can return the product(s) by sending them to Aramex. In this case, the customer may pay shipping costs if any.
  • Once we have received and inspected the returned product(s), we will refund the price of the product and any applicable delivery charge. *
  • Delivery charge will be refund only if, because of such error, you receive:
    • a wrong product
    • a manufacturing defect
  • If you paid by credit/debit card, we would process the refund by crediting within 14 workdays to the same credit/debit card used during the order process. (please take into confederation any further time your bank may require completing the process).
  • Cash on delivery, the customer will receive the refund cash (up to 3K).

 

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