Frequently Asked Questions
Your shipments from Koolen will be delivered with Aramex all over Saudi Arabia. If you are outside of the urban area, we will ask you to receive your delivery from nearest Aramex branch to you Aramex will deliver shipments which are weighing between (0-10 kg) for 19 SAR, 10 to 20 kg = 30 SAR, 20 to 30 kg = 40 SAR, 30 to 40 kg = 50 SAR, 40 to 50 kg = 60 SAR, Will be calculated in this way. Your order might be delivered with a delay due to current Covid-19 situation
No, You cant exchange the item once order placed or delivered.
You can pay through our koolen website and the mode of payments are credit card by MasterCard,visa,mada,amex and apply pay.
Currently koolen Products are available only in Saudi Arabia.So International shipping is not possible.
Returning the product
All you must do is contact our customer service who will assist you accordingly at +966 920015715 or send an email to firstname.lastname@example.org within ten days of receiving your shipment For more information: https://koolen.myshopify.com/pages/return-policy
It is certified that Koolen Product is guaranteed for free repair up to 24 months from the date of purchase against assembly/manufacturing faults.* (conditions apply)
If product is not used in accordance with the operational manual supplied by the company or any misuse. If the unit is damaged due to fall or electric fluctuation. If dismantled or tampered in any way. Any fault occurred due to incorrect power supply.
Koolen Products are guaranteed to be free of all workmanship and material defects During warranty period, no charges will be claimed for parts & repair.